For transportation companies, dealing with claims for lost or damaged goods can be a significant customer service issue, not to mention the sheer cost of processing the claim. To remain viable in today’s competitive market place, these companies are looking for initiatives to increase efficiency and reduce operating costs.

Pyramid Claims eXpeditor, PCX, is an advanced paperless claims processing solution designed for the transportation industry. PCX transforms cargo claims processing by enforcing standardized processes and best practices. By empowering the claims and customer service staff with a paperless environment that provides all of the required documents at their fingertips and routes work items seamlessly, claims can be processed quickly and more cost effectively.

Key benefits:

• reduces costs by driving efficiencies in claims process
• enhances customer service through faster resolution of claims
• increases realized revenue by minimizing short-pay invoices
• enforces customer service level agreements
• increases management visibility and control
• retains critical institutional knowledge in the system
• fully supports compliance requirements
• standardizes business processes through automation of best practices
• enables a virtual office environment

Core capabilities:

• workload management and load balancing
• simple and organized access to Electronic Claim Folder
• unified view of the critical information needed to process claims
• records examiner notes on claim throughout review process
• full audit trail and history
• search capabilities and management reports
• compliance checklists to meet business and regulatory requirements
• claim status notification to customers and claims processing staff

► Data Sheet

Contact Pyramid Solutions to learn more about Pyramid Claim eXpeditor.